Small stuff but great impact
There are a lot of reasons that clients want their staff to wear name badge; creating impression of corporate standard, image and unity,...
Don’t always find an excuse to subjective opinion.
I prefer not to recommend my clients to measure on subjective information – instead, only find out some facts / info, but not measure!...
Said your promotion in the right time!
We had recently some interesting discussion with our restaurant clients to check whether their front line staff offer promotions to...
Encourage employees to buy into mystery shopping results
It is very common seeing front-line employees have issues with Mystery Shopping (MS) results , as they may have attitude the MS is an...
